Shipping & Returns
📦 How to Order
Ordering from Juvenis Books is simple:
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Choose your product
Browse our books, sensory bags, digital downloads, and wellbeing resources. -
Add to basket
Select the items you’d like and add them to your cart. -
Checkout securely
Enter your details and complete your order through our secure checkout. -
Digital items
Downloads are delivered to your email automatically after purchase. -
Physical products
Printed books and sensory bags are packed and dispatched as quickly as possible -
If you have any questions before ordering, you’re always welcome to contact us — we’re happy to help.
🚚 Shipping Information
Processing Times:
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Sensory Bags & physical items: 1–3 business days.
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Books (if Print-on-Demand): Fulfilled by our printing partner and shipped once produced.
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Digital Downloads: Instant via email.
Delivery:
We ship across the UK via Royal Mail or courier services.
Delivery times may vary depending on demand, weather, or seasonal delays.
You will receive a confirmation email once your order is placed and another when your order has been dispatched.
Return & Exchange Policy
Our return policy is designed to provide our customers with peace of mind when making a purchase. If for any reason they are not satisfied with a product, we offer a straightforward refund or exchange process. We believe that this approach builds trust and confidence, encouraging customers to engage with our diverse range of books.
🔄 Returns & Refund Policy
We want you to love your purchase, but if something isn’t right, here’s how returns work:
Digital Downloads
Digital products are non-refundable once downloaded, but if you experience any technical issues, please contact us and we will ensure you receive the file.
Sensory Bags & Physical Items
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Returns accepted within 14 days of delivery.
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Items must be unused and in their original condition.
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Customers are responsible for return postage unless the item was damaged or incorrect.
Damaged or Faulty Items
If something arrives damaged, faulty, or incorrect, please contact us within 7 days and we will arrange a replacement or refund.
💌 Contact Us
If you need help with your order, returns, or product information, you can reach us directly via the contact form on our website or through our social channels.
Juvenis Books
Supporting children through storytelling, creativity, and kindness.