Store Policy

Customer Care

At Juvenis Books, we want every customer to feel confident and supported when shopping with us. Our resources, sensory bags, and digital downloads are created with care and backed by our commitment to quality.

Processing Times

Physical items (books, sensory bags): 1–3 business days
Digital downloads: Sent instantly to your email
Print-on-demand books: Fulfilled by our printing partners before dispatch

Shipping

We ship UK-wide via Royal Mail or courier. Delivery times may vary during holidays or peak seasons.

Returns

Physical items may be returned within 14 days if unused and in original condition.
Customers are responsible for return postage unless the item is faulty or incorrect.
Digital downloads cannot be refunded once accessed.

Damaged or Incorrect Orders

Please contact us within 7 days and we will replace or refund promptly.

Variations

Sensory bag colours and contents may vary slightly depending on availability, but every bag is curated to match its regulatory purpose.

Privacy & Safety

Juvenis Books is committed to keeping your personal information safe, secure, and private. We follow strong ethical guidelines and use trusted systems to protect your data.

Information We Collect

We only collect information needed to process your order, such as:

Name
Email address
Delivery address
Payment confirmation (never card numbers)

How Your Information Is Used

Your details are used to:

Process and deliver orders
Send digital downloads
Contact you about order updates
Provide customer support

We never sell or share your personal information with third parties except for trusted services that fulfil your order (e.g., payment processors, delivery partners).

Safety

All payments are processed securely through encrypted, industry-standard systems. We do not store or access your payment card information.

Children’s Safety

As a brand working closely with children’s wellbeing, we protect all personal data in line with GDPR and safeguarding standards.

Wholesale Inquiries

We love partnering with shops, schools, therapists, charities, and wellbeing organisations.

If you’re interested in:

Stocking our books
Selling Regemo Sensory Bags
Using our digital resources within your setting
Collaborative projects or education packs

We’d be delighted to hear from you.

Wholesale Benefits May Include:

Discounted bulk pricing
Custom bundles
School or organisation licensing for digital downloads
Priority restocks
Cross-brand collaborations

📩 Contact us via the website form for wholesale pricing and partnership opportunities.

Payment Methods

We offer safe, secure payment methods to make your shopping experience easy and accessible.

Accepted Payment Types

Debit and credit cards
PayPal
ShopPay (if enabled)
Apple Pay / Google Pay (if supported on your device)
Clearpay/Klarna (if you choose to offer pay-in-4)

All payments are encrypted and processed through trusted providers. Juvenis Books does not see or store your card details at any time.

Currency

All prices are listed in GBP (£).

Digital Downloads

Payment must be completed before download links are released automatically.